Privacy Policy – Miracema-Nuodex

About Us

A MIRACEMA NUODEX ("Company", "we", "us" or "our") processes your personal data in accordance with this Privacy Notice and in compliance with the relevant data protection legislation, in particular Law No. 13.709/2018 - General Data Protection Law ("LGPD"). This Notice provides the necessary information about your rights and obligations, and explains how, why and when we process your personal data.

A Miracema Nuodex Indústria Química Ltda is established at Avenida Ricardo Bassoli Cezare 15, 13050-080 Campinas, SP, and we are a company registered under the number 46.040.242/0001-00. We act as Controller when processing your personal data.

Applicability of this Privacy Policy

This policy applies to our company’s customers as well as the general public who contact us and interact with our representatives, systems, portal, blogs and social networks.

Information We Collect

The Company processes your personal information to comply with our contractual legal obligations and to provide our products and services. We will never collect unnecessary personal data, and we will not treat your information in any way other than as specified in this Notice.

The personal data we collect include:

• Name


• E-mail


• Phone number


• Position and company where you work


• Date of birth


• Gender


• Address (for deliveries)


• RG and CPF (for product purchases)


• Notes (from the contacts you make with us)

We collect information in the following ways:

• Online forums on our website


• Contact by phone or WhatsApp


• E-mail

How we use your personal data

We take your privacy very seriously! Therefore, we will not disclose or share your data without your prior consent, except for legal compliance or court order, situations in which you, the holder, will be duly communicated. We keep your data for the period necessary for us to achieve the purpose(s) specified in this Notice. If you receive promotional and marketing offers from us, you can request your exclusion from our mailing list at any time.

The purposes and reasons for the processing of your personal data are detailed below:

• Identification of the user, based on legitimate interest;


• Compliance with the legal obligations of record keeping established by the Brazilian Civil Rights Framework for the Internet (Law No. 12.965/2014);


• Sending information about commercial operations (purchases and sales), based on contract execution;


• Permission to access the products and services offered through the website, as well as response to messages sent through our contact form on our website, based on legitimate interest;


• Scheduling a commercial visit in your company, based on legitimate interest;


• Delivery to your address, based on the execution of the contract;


• Billing your purchases of our products, based on the execution of the contract;


• Evaluation and forwarding of commercial proposals, based on legitimate interest;


• Occasionally, the Company sends you marketing information of a matter of interest to you. Such information will not be intrusive and is treated based on our legitimate interests. You can opt out of receiving this information at any time.

Finally, if you are a sales representative, we collect your personal data to enable the exchange of personal data of customers, based on the execution of the contract between you and our company.

Your Rights

You have the right to access any personal information we process about you, and you may also request information about:

• What personal data we have about you;


• The purposes of the processing;


• The categories of personal data concerned;


• The recipients to whom the personal data has been/will be disclosed;


• How long we intend to store your personal data;


• If we do not collect the data directly from you, information about the source;

If you believe that we have any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will endeavour to do so as soon as possible unless there is a valid reason not to do so. If this last situation occurs, you will be duly notified.

You also have the right to request the elimination of your personal data or to restrict processing (where applicable) in accordance with data protection legislation, as well as the right to object to any direct marketing. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use. For the time being, we do not carry out any automated decision-making from your personal data.

If we receive a request from you to exercise any of the above rights, we may ask you to confirm your identity before we act on your request. This confirmation is necessary to ensure that your data is protected and kept secure.

Sharing and disclosing your personal information

We share your data only and exclusively to fulfil the purposes listed in this Notice. Therefore, this sharing is carried out in the following hypotheses:

Holder	Purpose	Who receives the data	Legal Basis
Potential or existing customer of our company	Business opportunity (proposals)	Our Commercial	- Legitimate Interest
	Compliance with a judicial/administrative order or legal/regulatory obligation	Judicial or Government Authorities	- Regular exercise of rights in judicial, administrative or arbitral proceedings - Compliance with legal or regulatory obligation
	Submission of commercial proposals	Our Commercial	- Legitimate Interest
	Establishment, review and evaluation of any disputes of the contract for the commercialization of products & services	Law Firm	- Contract execution
	Identification and delivery data of the person who purchased products & services	Our Commercial, Our Customer Service	- Contract execution (purchase)
Sales Representative and Representative's Customers	Information about the Representative and its Customers	Our Commercial	- Contract execution

The Company uses the third parties listed below to provide the indicated services. Please note that all operators acting on our behalf only treat your data in accordance with our instructions and fully comply with this Privacy Notice, as well as data protection laws and any other appropriate confidentiality and security measures.

Safeguard Measures

We take your privacy seriously and take all reasonable steps and precautions to protect your personal data. We work hard to protect you, and your personal data, from unauthorized access, accidental or unlawful alteration, disclosure or destruction of your personal data, and we have several layers of security measures in place, including:

• https redirect


• Firewall


• Antivirus


• Daily backup


• Centralized access management

Transfers Outside Brazil

Personal data in Brazil is protected by the General Data Protection Law (LGPD), but some other countries may not necessarily have the same high standard of protection for your personal data.

The data collected will be stored in the Company's database, on servers located in Brazil, as well as in an environment with resources or servers in the cloud (cloud computing), which may require a transfer and/or processing of this data outside Brazil, provided that they provide an adequate degree of protection.

We use some products or services (or parts of them) that may be hosted in the United States of America (USA), which means that we may transfer any information that is sent to us by you outside of Brazil for the purposes indicated below:

• Office 365 email and storage service

Consequences of not providing your data

You are not obliged to provide your personal data to us. However, as this information is necessary for us to provide you with a quote on the products and services you have selected, bill and deliver them, as well as respond to your contact messages, we will not be able to offer some/all of our services without your data.

Legitimate Interests

As noted in the "How we use your personal data" section of this Notice, we occasionally treat your personal data on the legal basis of legitimate interest. In this case, we carry out a complete assessment of these legitimate interests through a procedure and appropriate documentation (Legitimate Interests Assessment - LIA) to ensure that your expectations are met, always based on the proportionate and appropriate treatment of your data.

Changes

The Company may revise this Privacy Policy from time to time. The most current version of the policy will govern our processing of your personal data and will always be available on our portal. The last date of amendment of the Privacy Policy will always be displayed in this document.

Data Retention Period

We keep your personal data only for as long as it is necessary for our purposes to be achieved, and we have strict review and retention policies in place to comply with these obligations. We are required by Brazil’s tax law to retain your personal data used in invoices for a minimum of 5 years, after which your data will be deleted.

For direct marketing and technical service history, we will retain this data for ten years, or until you exercise your right to object and/or withdraw your consent.

Finally, the browsing data will be kept respecting the deadlines provided for in the Brazilian Civil Rights Framework for the Internet (Law No. 12.965/2014), as well as any specific legislation.

Right to make a complaint

The Company only processes your personal data in accordance with this Privacy Notice and in accordance with the relevant data protection legislation. If there is any doubt, observation or even request related to the processing of your personal data, we have a specialized team ready to serve you! This contact must be made directly through the channel:

DPO = Jean Boudoy
lgpd@miracema-nuodex.com.br

Legislation and Forum

The Company's Privacy Notice is governed, interpreted, and executed in accordance with national legislation, especially in accordance with Law No. 13.709/2018 (General Law for the Protection of Personal Data - LGPD) and is intended to demonstrate its commitment to its associates and other interested parties.

For any claim or controversy arising from the use and interpretation of any content made available through this portal, the Forum of the District of Matão, SP, is chosen.

Last updated: August 28, 2023